Paying your rent

CCOC offers several convenient ways that you can pay your rent.

Questions about any of these options?  Email the Rent Collections Officers or call 613-234-4065 ext 0.

Please note that as of July 15, 2024, we are no longer accepting e-transfers and will stop the auto-deposit. Any bank fees incurred in order to cancel an e-transfer sent after that date will be at your expense.

What is it?

This is an instruction from you to your bank to allow CCOC to collect your monthly rent on a set date. Your rent will come out of your bank account on the first business day of the month. This is CCOC’s preferred method of payment because payments are automatically processed and applied to your account. It’s easy – you will not need to write monthly cheques or pay for postage. We can either set up ongoing or temporary automatic withdrawals and you can choose to stop the pre-authorized payments with appropriate notice at any time.

Who is it good for?

You know you’ll have enough money in your bank account to pay your rent and you don’t want to have to keep track of dates or amounts.

How do I do it?

You’ll need to sign an agreement and give CCOC your banking information.

You can download and print the application form to enroll in the pre-authorized payment plan.

Attach an unsigned cheque marked VOID to the completed form and return it to our office\

Mail or drop off the form to:
Centretown Citizens Ottawa Corporation
415 Gilmour Street, Suite 200
Ottawa, ON K2P 2M8

Or email and provide your bank/institution number (3 digits), transit number (5 digits), and Account number.

415 Gilmour Street, Suite 200
Ottawa, ON K2P 2M8

Terms and Conditions

The total monthly rent due as determined by your latest Rent Change Notice will be deducted automatically from your bank account on the first business day of each month. Pre-authorized payments can be drawn on any Canadian financial institution.

If two or more of your payments are returned unpaid by your bank within a one-year period, the pre-authorized plan will be cancelled and payment will only be accepted by certified cheque, Interac or money order. Note: Any returned pre-authorized payments will be subject to a $30 administrative charge


The agreement can be terminated in writing at any time, by either the tenant or CCOC.

The scheduled payment for any month may be cancelled up to four business days before the first of the month, by contacting the Finance department by email or phone. If the agreement is cancelled, or if any monthly payment is cancelled, the rent owing must be paid directly to CCOC.

Pay in person with your debit card

What is it?

You come to CCOC’s office and pay your rent just like you’d make a purchase with your debit card. CCOC’s office is open Monday to Friday from 9am to 5pm (except public holidays).

Who is it good for?

You like to pay for things in person and you’re available during the day. The rent will come out of your bank account right away.

What is it?

You pay your rent like you would make a bill payment through online banking. You search for TenantPay and add it as a payee in your online banking app.

Who is it good for?

You bank online but want to make sure you have the money in your account when you pay your rent. The rent will come out of your account as soon as you make the payment.

How do I start?

1. Contact your Rent Collections Officer to get your unique TenantPay number
2. Sign onto your online banking
3. Go to Bill payments
4. Search for TenantPay as a payee (Do not search for CCOC)
5. Add Account number (your unique TenantPay number given by CCOC)
6. Click submit / Pay

CCOC will receive the funds within 24-48 hours and post the payment to your account on the date you made the payment.

Though not our preferred method, we continue to receive cheques and money orders. These payments take longer to process so it can take two weeks or more for rent to come out of your account.

Cheques or money order can be mailed or dropped off (in person, or left in the dropbox) to

Centretown Citizens Ottawa Corporation
415 Gilmour Street, Suite 200
Ottawa, ON K2P 2M8

Please ensure that your payment is identified with your name and address.