When you have a maintenance problem you can request service in three ways:
Online: Submit a Maintenance Request (using the form on this page)
Phone: 613-234-4065 ext. 0
The CCOC office is staffed Monday through Friday from 9:00 AM to 5:00 PM. Refer to our service standards for a general idea of how soon to expect a response.
After Hours Emergencies
Our Facilities Management Department is on-call overnight, on weekends and on holidays for emergencies. If you need service after hours call 613-239-4155.
In case of fire, call 911 immediately.
We set service standards and targets to give you a sense of what to expect from us and to make sure we stay on track.
4 Hour message acknowledgement: If you leave a phone message or send an email with an urgent maintenance request (like a block in your only toilet, a window or exterior door that won’t close or a loss of heat in winter), we will try to respond within 4 hours during the business day to let you know that we received your request. That response may be a phone call to get more information or to say we received your call, or it may be a visit from one of our Maintenance staff.
24 Hour Repair: We will try to fix urgent maintenance issues within 24 hours.
12 Hour message acknowledgement: Urgent calls, like a broken fridge, broken stove, or a leak, should get a response within 12 hours.
24 Hour Repair: We will try to fix urgent maintenance issues within 1 business day.
24 Hour message acknowledgement: We will respond and provide a Work Order Number within 1 business day. This may include things like a single burner not working on a stove, a sticky lock, or a leaky tap.
7 Day Repair: We will try to fix priority maintenance issues within 7 days.
Low Priority Requests
24 Hour message acknowledgement: We will respond and provide a Work Order Number within 1 business day. This may include a cracked window or some electrical problems that aren’t a safety risk.
14 Day Repair: We will try to fix low priority maintenance issues within 14 days.
All Other Requests
24 Hour message acknowledgement: We will respond and provide a Work Order Number within 1 business day. This may include a broken interior door, like for a bedroom, washroom or closet, floor damage or other general repair work.
21 Day Repair: maintenance requests that are not urgent and not a priority have to wait a bit longer, but we will try to fix them within 21 days.