When you have a maintenance problem you can request service in three ways:
Online: Submit a Maintenance Request (using the form on this page)
Phone: 613-234-4065 ext. 707
The maintenance office is staffed Monday through Friday from 9:00 AM to 5:00 PM. Refer to our service standards for a general idea of how soon to expect a response.
After Hours Emergencies
Our Maintenance Department is on-call overnight, on weekends and on holidays for emergencies. If you need service after hours call 613-234-4065 ext 3.
If you don’t have a touch-tone phone you can call our after hours service desk directly at 613-239-4155.
In case of fire, call 911 immediately.
We set service standards and targets to give you a sense of what to expect from us and to make sure we stay on track.
4 Hour message acknowledgement: If you leave a phone message or send an e-mail with an urgent maintenance request (like a block in your only toilet, a window or exterior door that won’t close or a loss of heat in winter), we will try to respond within 4 hours during the business day to let you know that we received your request.
24 Hour Repair: We will try to fix urgent maintenance issues within 24 hours.
1 Business Day message acknowledgement: If you leave a phone message or send an e-mail about a priority request, like a leaky tap, you should get a call back or other form of acknowledgement within 24 hours.
7 Day Repair: We will try to fix priority maintenance issues within 7 days.
All Other Requests
1 Business Day message acknowledgement: all other maintenance request phone messages and e-mails should get an acknowledgement within 1 business day.
21 Day Repair: maintenance requests that are not urgent and not a priority have to wait a bit longer, but we will try to fix them within 21 days.