CCOC office staff will strive to respond to e-mails, faxes, phone calls and voice mail messages from tenants and customers within 2 business days.
CCOC will let the public know when facilities or services that people usually use to access goods and services are temporarily unavailable, whether it is a planned or unplanned interruption. Notices for temporary service disruptions will be available in a timely fashion, and will be given in ways that are accessible to tenants with disabilities.
All new and existing CCOC staff and volunteers are trained on accessible customer service and CCOC’s Customer Service Standard. All contractors are required to comply with Accessibility for Ontarians with Disabilities Act (AODA) requirements as part of their contract with CCOC.
This information is available in other formats upon request.
We support and protect the dignity and worth of everyone. We provide equal rights and opportunities for all employees, clients and volunteers.
Our policies, programs and processes are designed to address, prevent and eliminate discrimination in all aspects of employment and when we provide services to others. We do not tolerate harassment or unwelcome comments and actions. We take prompt action if such problems occur.
These are the prohibited grounds of discrimination under the Code: race, ancestry, place of origin, ethnic origin, citizenship, sexual orientation, sex, gender identity, gender expression, disability, colour, creed, age (18 and over, 16 and over in housing), marital status, family status, reprisal, receipt of public assistance (in housing), record of offences (in employment) and discrimination because of association.
The Code requires equal treatment in employment, housing, contracts, goods, services and facilities, and membership in vocational associations and trade unions.