Water

Water problems?

Learn where the shut off valves are so you can turn off the water if there is a leak. Most plumbing fixtures and hot water tanks have a shut-off valve on the supply pipe. Many apartments also have a valve which will shut off water for the whole home.

A blocked aerator on your tap may cause low water pressure. An aerator is a small circular spray head in the tap. Try unscrewing and cleaning the aerator.

No Hot Water?

If you have a water heater in your home, check for leaks. Your water heater should be easy to access so leaks can be found quickly!

Many CCOC tenants rent their water heaters from a third party. If so, the contact information for water heater maintenance will be printed on the water heater. If you are unsure who to contact, contact CCOC and we’ll be happy to assist. If your water heater is electric, check your electrical panel to see if the breaker switch has tripped.

If your water heater uses natural gas, the tank’s pilot light may have gone out. Follow the instructions on the side of the tank to relight the pilot – never use an open flame on a pilot light!

Tried everything and still having problems? Call the Service Desk at 613-234-4065, ext. 0. For 24-hour emergency service call 613-239-4155.