⚠️ If you are experiencing an urgent issue as defined below, please call the office between 9 am and 5 pm at 613-234-4065 ext. 0. Outside of business hours, for urgent issues only, please call 613-239-4155.

URGENT ISSUES: Loss of heat or water, a broken elevator, if your only toilet is blocked, broken locks, doors or windows that won’t close, flooding, or a fire alarm.

Call 9-1-1 if there is a fire in your unit. Building-wide power outages should be reported to Hydro Ottawa by calling 613-738-0188.

You are responsible for changing your own light bulbs and fuses, and flipping your own breakers.

⚠️ If you are experiencing an urgent issue as defined below, please call the office between 9 am and 5 pm at 613-234-4065 ext. 0. Outside of business hours, for urgent issues only, please call 613-239-4155.

URGENT ISSUES: Loss of heat or water, a broken elevator, broken locks, doors or windows that won’t close, flooding, or a fire alarm.

Call 9-1-1 if there is a fire in your unit. Building-wide power outages should be reported to Hydro Ottawa by calling 613-738-0188.

🔑 You can come into the CCOC office, located at 415 Gilmour St, Suite 200 during business hours and we can get you a new key, fob, or clicker.

The cost is:
– Unit/mailbox keys – $5
– Primus keys/Fobs – $20

If your current key/clicker is not working, we will replace it for free as long as you provide the original.

🚽 Try plunging the toilet if it won’t flush.

Paper towels, hair, wipes, menstrual products, and grease can block your drains. Put these in the trash, not the toilet!

Hot water, vinegar, and/or baking soda can clear a sink drain.

You may be charged the following fees to repair a toilet or drain that is blocked:

– $85.00 during business hours
– $125.00 after hours

💧 Learn where the shut-off valves are so you can turn off the water if there is a leak.

Most plumbing fixtures and hot water tanks have a shut-off valve on the supply pipe.

Many apartments also have a valve that will shut off water for the whole home.

A blocked aerator on your tap may cause low water pressure.

An aerator is a small circular spray head in the tap.

Try unscrewing and cleaning the aerator.

⚡ If part of your home is without electricity, a GFCI outlet may have tripped.

GFCI outlets are usually found in kitchens and bathrooms, and have a test and reset button. Try pressing the reset button.

A tripped breaker or blown fuse can cause a partial power outage. This can happen when too many appliances are running on the same circuit. Check your electrical panel to see if a breaker switch is in the “OFF” position. Breakers can be reset by pushing the switch to the “OFF” position, and then back to the “ON” position. If your electrical panel uses glass fuses, look for one with dark discolouration and replace it.

If no part of your home has power, contact Hydro Ottawa 613-738-0188.

There may be power outages in your neighbourhood.

⚠️ If you are submitting this request outside of regular business hours, call our emergency line at 613-235-4155.

Since this is emergency equipment, we have the right to enter your apartment without 24hrs notice.

♿ Please note that all accessibility requests must be accompanied by an assessment by an occupational therapist.

The request can be submitted by uploading a copy of the assessment here or emailing it to maintenance@ccochousing.org.

🎨 Redecorating requests are for apartment refreshes or upgrades. If you are submitting this request because something is currently broken or damaged, please check off ‘repair request’ instead.

In order to be eligible, tenants must have:
– Lived in the unit for 5+ years
– Be in good financial standing
– Have no existing housekeeping problems

Please note that all redecorating requests submitted before March 31st are reviewed in April of each year. Anything received after March 31st will be considered in the following year. Approval is based on the year’s budget, the time since the last replacement, and the condition of the existing item. Redecorating requests are not guaranteed to be approved.

🚫 Please don’t leave items in the lobby or laundry rooms! If you have something in good condition, donate it to a charity or use a local Buy Nothing group.

If it has to be thrown out, large items can be collected by the City. If you live in an apartment building, you will need to call 3-1-1 to arrange the pickup. If you live in a townhouse, items can be left on the curb after 6 pm the night before garbage collection.

To ensure safe handling, please consult our pest control employees before disposing of any pest infested materials.

♻️ Old TVs, computers, and monitors can’t be left in the garbage bin or at the curb. They contain toxic materials and need to be disposed of properly. The same goes for hazardous materials like batteries, propane tanks, and CFL bulbs.

CCOC has blue disposal cubbies in larger buildings for this waste. If your building doesn’t have these cubbies, visit the City’s Hazardous Waste page for more information.

Contact the Service Desk for a recycling bag or kitchen compost bin. To order a black, blue, or green bin, call the City at 3-1-1.

🌱 If you are interested in a community garden plot, please contact our Tenant and Community Engagement team at engagement@ccochousing.org.

🧺 For any issues with laundry machines, please submit a Coinamatic service request form on their website or by calling 1-800-561-1972.

If you are a tenant of 111 Catherine or 160 Argyle, please contact Debsel by calling 1-800-263-3315.

🛗 Please note, we require at least 48 hrs notice to put an elevator on service. This is not confirmed until someone reaches out to you. You can expect a response within 24hrs.