CCOC is committed to exceeding the Customer Service Standards and providing a positive, accessible, and timely experience to tenants. If you are not satisfied with your experience with an employee, the services provided by CCOC, or a CCOC policy, we welcome you to file a complaint.
The Tenant Complaint Process is intended to be used after initial attempts to resolve an issue have been unsuccessful. A tenant using the Tenant Complaint Process will be asked to confirm that:
- They have taken prior steps to resolve the issue and that these actions have been unsuccessful
- The issue is ongoing or has a lasting impact
Example:
A tenant who requires a pest inspection to their unit must first request pest control services through the Service Request form on the CCOC website. The tenant may then make a complaint in the event that there is no response to the tenant’s request in a timely manner according to the service standards, or where the tenant feels the response is unsatisfactory.
How to submit a complaint or compliment?
- Feedback can be made in writing via email to info@ccochousing.org, over the phone, or in person.
- A CCOC employee will follow up with you in the next 2-5 business days.
CCOC will investigate and respond to all customer service complaints within a reasonable time. Tenants may send complaints to the Director of the relevant department, or to the Executive Director. Complaints involving the Executive Director can be sent to the President of the Board. Please inquire with the Service Desk for contact information for employees.
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