Anti-social behaviour is any behaviour that distresses, alarms, or harasses other tenants. This behaviour has many forms, such as noisy neighbours, littering in common spaces, and vandalism, and is persistent and frequent. Finding a solution for anti-social behaviour in your building can be tricky, but CCOC is here to provide support and help create a safe home environment.
Things that are considered anti-social behaviour:
- Noisy and/or abusive behaviour
- Vandalism/graffiti
- Intimidation
- Public drunkenness
- Littering
- Excessively barking dogs
Things that are not considered anti-social behaviour:
- Infrequent parties, BBQs, or events
- Occasional noise or disturbances
- Occasional dog barking
- Children playing
- Excessive noise from household appliances (e.g. vacuum cleaners)
How to deal with anti-social behaviour in your building
The first step to dealing with anti-social behaviour in your building is to communicate with your neighbours. If you have a concern and feel safe to do so, have a friendly chat with your neighbour to see if you can work it out. If you’re not able to find a solution, please put your complaint in writing to your Rental Officer. We will respond to written complaints within 5 business days. You can also make noise complaints using the Tenant Complaint Process.
For serious or after-hours noise complaints, call the City at 3-1-1 at any time for By-Law Services to respond, and follow up with your Rental Officer.
If threatened, or if you believe your or others’ safety is being put at risk by someone’s behaviour, contact 911 or the Ottawa police. After contacting emergency services, notify CCOC. As criminal proceedings are separate from Landlord and Tenant Board proceedings and police do not routinely share information with CCOC, it is important for tenants to report to CCOC.
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