COVID-19 Service Updates

The CCOC office is closed. Contact us by phone and email.

CCOC’s actions are in response to Ottawa Public Health’s recommendation of physical distancing to slow the community spread of the COVID-19 virus. Physical distancing means limiting non-essential trips out of the home and maintaining a distance of 2 meters from other people, as much as possible.

CCOC is keeping tenants informed via weekly email newsletters. Find the latest here:

Click here to subscribe to Service Update emails during COVID-19.

What you need to know:

  • CCOC is operating at a reduced schedule to minimize contact. Maintenance will respond to emergency and urgent requests. We are slowly expanding service to include Priority calls.
  • Service is available by phone, email, and web forms. Call CCOC at 613-234-4065 ext. 0 or email to discuss how we can help you during this time.
  • Please use the online Maintenance Request form whenever possible. To reduce the number of calls the Service Desk will need to respond to, use the form on our website to request maintenance services.
  • CCOC is following all of the recommendations made by Ottawa Public Health for multi-unit dwellings. Although we do not have sinks in our laundry rooms, we are cleaning and disinfecting them twice daily. Find the full recommendations here.
  • Cleaners are focusing on disinfecting high traffic areas. This may actually mean a bit less mopping and vacuuming, but we will do everything we can to maintain a good disinfection standard.
  • CCOC will keep tenants informed. We’re going to continue to update tenants in a timely manner about any CCOC service disruptions. Please expect updates on service in the form of posters in lobbies, emails, and the CCOC website.
  • Paper communications will be limited. Due to the rapidly changing situation, the NewsNotes will not be delivered via paper.
  • There are safe ways to pay your rent. You can pay rent by leaving a post-dated cheque in the dropbox, or by setting up Pre-Authorized Payment. For help with any of these options, please call 613-234-4065 ext. 0 or email

What you can do:

  • Physical distancing. Keep 2 meters of distance between yourself and others, as much as possible. It can be hard for many people to be in isolation. Now is a good time to safely reach out to neighbours and friends for conversations and support.
  • Keep your apartment clean. Keeping your home as clean as you can helps you and everyone around you. Regular soap and water is effective against viruses. Be mindful of cleaning up after yourself in common areas.
  • Prepare. It’s good to be prepared, no matter what the emergency is. Consider stocking up on what you would need should you become sick: getting things like prescriptions, food, pet supplies, and cleaning supplies. Can you help a neighbour?
  • Prevention. Wash your hands with soap and water for a full 20 seconds! Avoid touching your face and cover your cough with your elbow.
  • Be polite. Remember, we are all in this together. There is never a good reason to discriminate. Misinformation, fear, and racism are dangerous.
  • Stay informed. For up to date information on how to take care of yourself and your community, visit Ottawa Public Health’s website or the Ontario Ministry of Health’s website.


Thank you for doing your part to keep our communities safe and healthy!