About the Job:
The Receptionist works as a member of the overall Reception team to provide tenant service, perform front desk reception duties, support key operations for multiple departments and contribute to the good functioning of the office
About us:
Centretown Citizens Ottawa Corporation is a community-based, tenant and member directed, non-profit housing organization whose mission is to create, maintain and promote housing for low and moderate-income people. We are a progressive employer of choice that values diversity, collaboration, inclusive and open decision-making, innovation, creativity, and sustainability in all that we do.
Position type: Regular full-time.
Compensation: Starting wage between $43,063 and $48,158, based on experience and qualifications. Compensation based on a 35-hour work week.
Benefits: OMERS defined benefits pension plan; Employee and Family Assistance Plan (EFAP); and generous time-off from day one. Group Insurance and Supplementary Medical Plan (dental/eyewear) after three (3) months of employment.
Application deadline: July 14th, 2023 at 3:00 pm.
See full PDF.
How to apply: Forward resume and cover letter by email to ccoc@enlivenhr.ca
Your cover letter should specifically address how you meet the education, experience, competencies and skills listed in this job description.
It is CCOC’s goal to be an inclusive organization and we are dedicated to building a workforce that reflects the diversity of the community in which we live and serve. We, therefore, actively seek to recruit candidates who are Indigenous, Black, Persons of Colour (IBPoC), persons from the LGBTQIA2+ community, persons with disabilities and women. Preference will be given to candidates with skills in additional languages, and candidates with personal or professional experience with marginalized communities.
While we appreciate all applications, only those selected for an interview will be contacted. If you require accommodation during the interview process, please advise us when initially contacted.
Receptionist
Reports to: Facilities Manager
Department: Facilities
Job Responsibilities
Developing and maintaining positive relationships with tenants.
Greeting and assisting walk-in traffic, answering phones (main line and contractor line) and principal e-mail accounts.
- Listening and responding to tenant service requests, referring requests to appropriate staff for follow up.
- Giving out rental information, including information specific to affordable housing; providing information regarding the Registry and subsidized housing.
- Receiving rents and rent deposits and issuing receipts.
- Cutting keys, processing key payments, and managing key returns.
- Managing the booking of meeting rooms; preparing meeting room rental packages, managing key distribution, deposits, and payments.
- Listening to grievances and responding to complaints; referring inquiries to appropriate staff as needed.
- Upholding CCOC’s customer service standards for acknowledging and responding to messages in a timely manner.
- Referring service requests to appropriate staff within Facilities Management Department and working with staff to ensure follow-up, in accordance with policy and service standards.
- Facilitating communication and coordinating between staff, contractors, and tenants on an ongoing basis.
- Managing guest parking, providing support to the Rental Department in the management of parking by tenants/applicants; receiving parking payments and issuing parking refunds.
- Receiving and verifying documentation from tenants.
- Receiving bike parking agreements and maintaining accurate records of active bike parking permits.
- Recording pertinent information for reference.
- Working directly with tenants and other departments to help maintain a high quality of life and sense of community.
- Performing beginning and end of day tasks to secure the office.
- Keeping the main reception area of the office clean and tidy.
- Managing the mailout functions, courier pickup and delivery; opening and distributing mail to appropriate department daily.
- Performs such other duties as may be assigned.
This position supports the work of Centretown Citizens Ottawa Corporation, Centretown Citizens Housing Co-Operative and Cahdco (Centretown Affordable Housing Development Corporation).
Education and Experience
- Completion of secondary school diploma or related diploma.
- A minimum of two (2) years of reception experience possibly in social housing / non-profit organizations / hospitality / medical services.
- Understanding of CCOC’s mission and commitment to upholding our Values.
- Experience working with people from diverse backgrounds and communities.
- Intermediate ability to use Microsoft Office Suite.
- Advanced verbal and written communication in English and French.
- Knowledge of Yardi Voyager is considered an asset.
- Works under occasional supervision and chooses the best approach to come to a solution.
- Able to maintain confidentiality of highly sensitive information and handle that information with
discretion.
