Centretown Citizens Ottawa Corporation (CCOC) is looking for a Director for our Rental Department.
Are you dedicated to social justice and affordable housing for all? Do you have a strong background in social housing and residential rentals? Are you the kind of person who sees the big picture and applies creativity to achieve the right outcomes? You might be the right person to lead our Rental Department.
CCOC is a community-based, tenant- and member-directed, non-profit housing organization whose mission is to create, maintain and promote housing for low and moderate income people. We value diversity, collaboration, inclusive and open decision-making, innovation, creativity and sustainability.
Compensation: Starting wage between $77,420.04 and $91,082.94, based on experience and qualifications. Maximum compensation for this position is $104,744.82.
Benefits: Extended health care, dental and eyewear, OMERS pension.
Application: Apply before 4:00 pm, Thursday September 19th with a cover letter and resume to firstname.lastname@example.org. Interviews will be scheduled for October 2nd and 3rd.
Preference will be given to candidates with skills in additional languages, and candidates with personal or professional experience with marginalized communities.
A full copy of the job description can be found here.
Reports to: Executive Director
Supervises: Rental Officers, Rent Collections Officers, Rental Support, Custodians
Department: Rental Committee
The Rental Director oversees leasing and rent collection for all rental units; manages partnerships with community agencies; provides policy advice to the Rental Committee on issues relating rental functions; supports staff to attend to complaints between tenants and other tenant matters that require major intervention or legal action; supervises all rental staff and custodians; and represents CCOC to community and sector organizations and committees.
Characteristic responsibilities include:
- Oversee leasing and rent collection for all rental units by:
- Monitoring vacancies and turnovers to ensure timely rent-up of units;
- Monitoring all rent subsidy programs to ensure adherence to targeting plans, subsidy budgets and approving rent subsidies;
- Ensuring prompt collection of rents and follow-up action for accounts in arrears in accordance with department policies and procedures;
- Ensuring staff are trained and equipped to represent the Corporation in landlord-tenant legal matters;
- Recommending appropriate market rents and monitoring local rental market conditions;
- Liaising with the appropriate funding and regulatory bodies with respect to subsidized housing programs.
- Manage partnerships with community agencies that support CCOC tenants and residents by:
- Seeking out new partnership opportunities to maintain successful tenancies and ensure housing options are accessible to people with a broad range of abilities and backgrounds;
- Negotiating, maintaining and updating agreements with agencies; and
- Managing relations with agencies and their clients/tenants.
- Support staff in attending to complaints between tenants and other tenant matters that could require major intervention or legal action by:
- Reviewing staff documentation, undertaking further investigation and taking appropriate action in accordance with CCOC policies and procedures;
- Promoting personal responsibility to be a good neighbour;
- Consulting with the Executive Director when recommending eviction; and
- Providing liaison with CCOC’s lawyer and attending court proceedings as required.
- Advise and support the Rental Committee on issues relating to the management of rental functions by:
- Ensuring committee members are informed as needed to make sound decisions and recommendations to the Board;
- Preparing or updating policies and guidelines on rental issues for review and approval by the Committee;
- Monitoring changes to government housing policies, programs, and regulations, and assessing their impact on the Corporation’s rental policies and practices; and
- Submitting reports on vacancies, arrears, subsidized housing programs or other aspects of the Corporation’s rental functions as required by the Committee and Board.
- Represent CCOC to community and sector organizations and committees by:
- Demonstrating leadership in the non-profit housing sector;
- Advocating for improved government operational and regulatory policies and practices; and
- Identifying, recommending and sharing good practices and procedures within the non-profit housing sector.
- Manages the Rental Department, and hires, trains, coaches and supervises rental staff and custodians by:
- Ensuring a fair distribution of work;
- Ensuring the preparation of annual work plans;
- Carrying out annual performance reviews;
- Ensuring the effective integration of the Department and staff into larger corporate workflows and the organizational mission ; and
- Reviewing material produced by staff.
- Performs other duties as requested by the Executive Director or Rental Committee.
This position supports the work of Centretown Citizens Ottawa Corporation, Centretown Citizens Housing Co-Operative and Cahdco (Centretown Affordable Housing Development Corporation).
Minimum Education and Experience
- Completion of a four-year post-secondary degree.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Intermediate ability to use Microsoft Office Suite
- Familiarity with Yardi Voyager is considered an asset.
- Advanced verbal communication in English, intermediate written communication in English.
- Intermediate verbal communication in French, basic written communication in French.
- Knowledge of additional languages is considered an asset.
- 7 years of related work experience.
- Experience with residential tenancies management, non-profit housing and associated legislation, regulation and trends.