Maintenance

Contacting Maintenance

When you have a maintenance problem you can request service in three ways:

  • Phone: 613-234-4065 ext 707

The maintenance office is staffed Monday through Friday from 8:00 AM to 4:00 PM. Refer to our service standards for a general idea of how soon to expect a response.

After Hours Emergencies

Our Maintenance Department is on-call overnight, on weekends and on holidays for emergencies. If you need service after hours call 613-234-4065 ext 3.

If you don’t have a touch-tone phone you can call our after hours service desk directly at 613-239-4155.

In case of fire, call 911 immediately.

Service Standards

We set service standards and targets to give tenants a sense of what to expect from us. We can’t always guarantee these standards, but we always try to meet them.

Urgent Requests
If you call us with an urgent maintenance request we’ll try to respond within 4 hours. That response may be a phone call to get more information or it may be a visit from our staff. We usually send someone over immediately for emergencies like:

  • Failure of essential services
    Loss of heat or water, a broken elevator or if your only toilet is blocked.
  • Security or structural risks
    Broken locks, doors or windows that won’t close, flooding or a fire alarm.

We will try to fix urgent maintenance issues within 24 hours.

Priority Requests
Problems like a leaky tap are considered a maintenance priority and we will try to deal with them quickly. Expect a response in 24 hours and repairs within 7 days.

All Other Requests
Maintenance requests that are not urgent or a priority may have to wait longer for service. You can expect a response to your request within 2 business days. We try to fix all maintenance issues within 28 days.