Maintenance
When you have a maintenance problem you can request service in three ways:
Online
Submit a Maintenance Request
Email address
maintenance@ccochousing.org
Phone #
613-234-4065 ext 707
The maintenance office is staffed Monday through Friday from 8:00 AM to 4:00 PM. Refer to our service standards for a general idea of how soon to expect a response.
After Hours Emergencies
Our Maintenance Department is on-call overnight, on weekends and on holidays for emergencies. If you need service after hours call 613-234-4065 ext 3.
If you don’t have a touch-tone phone you can call our after hours service desk directly at 613-239-4155.
In case of fire, call 911 immediately.
Help Us Fix Leaks
A dripping faucet can waste a bathtub full of water in one day!
If you have a leaky faucet in your apartment please contact us to have it repaired. You can also help us identify other types of leaks in your unit:
Check Refridgerator Seals
Clean the rubber seals on your fridge and then close the door on a piece of paper or a business card. If you can pull the card out easily, the seal is leaking. Contact us to have it repaired.
Check for Toilet Tank Leaks
Check for toilet tank leaks by adding food colouring to the tank. If the toilet is leaking, colour will appear in the bowl within thirty minutes. If you see colour in your toilet bowl contact us to fix the leak. Remember to flush the toilet as soon as the test is done to remove the food colouring and avoid staining the tank.
DIY Maintenance
Keep the trays under the elements on your stovetop clean so that they reflect their heat up towards the pots as efficiently as possible.
To keep your fridge running efficiently vacuum the coils on the back and the air intake grille below the door every three months. Make sure there is about about 5 cm of space between the fridge and walls to allow for adequate ventilation.
Indoor caulking and weatherstripping are cheap and easy ways to seal up any cracks around your windows. Properly sealed windows improve your home’s energy performance all year. During the winter they prevent warm air from escaping from your home. In the summer they help to keep keep the cool air inside and muggy air outside.
Contact us to get a window sealing kit.
You’ll find many more helpful maintenance tips
in our home grown guide to going green:
Service Standards
We set service standards and targets to give tenants a sense of what to expect from us. We can’t always guarantee these standards, but we always try to meet them.
Urgent Requests
If you call us with an urgent maintenance request we’ll try to respond within 4 hours. That response may be a phone call to get more information or it may be a visit from our staff. We usually send someone over immediately for emergencies like:
- Failure of essential services
Loss of heat or water, a broken elevator or if your only toilet is blocked. - Security or structural risks
Broken locks, doors or windows that won’t close, flooding or a fire alarm.
We will try to fix urgent maintenance issues within 24 hours.
Priority Requests
Problems like a leaky tap are considered a maintenance priority and we will try to deal with them quickly. Expect a response in 24 hours and repairs within 7 days.
All Other Requests
Maintenance requests that are not urgent or a priority may have to wait longer for service. You can expect a response to your request within 2 business days. We try to fix all maintenance issues within 28 days.