Tenant Service Representative: Job Posting

CCOC is a community-based, tenant and member directed, non-profit housing organization whose mission is to create, maintain and promote housing for low and moderate income people.

We’re looking for up to two bilingual customer service rockstars to fill our new Tenant Service Representative roles.

As a Tenant Service Representative, you will be the first face people see when they visit the CCOC office. You should be open to working with people from diverse backgrounds to provide friendly, respectful, and efficient service.

Our ideal candidate is able to think quickly and creatively, juggling competing priorities in a sometimes unpredictable workday. You should be detail-oriented and committed to seeing tasks through to their completion. You’re comfortable with technology including Microsoft Office Suite, and able to communicate clearly in both official languages.

CCOC is going through an exciting period of growth and reimagination. We’ve created these new positions to help serve tenants better. If you’re the kind of person who thrives in times of change, we want to hear from you!

Tenant Service Representative

Tenant Service Representatives work as a team to perform front desk reception duties for the office and to support basic functions of key operations and tenant service for multiple departments; provide support to the Corporate Services Supervisor, Executive Director and other departments as needed, and support good general functioning of the office workplace.

Download a complete job description.

Reports to: Supervisor, Corporate Services
Starting wage: $39,981 per year with benefits
Application deadline: 1:00 pm Monday, May 29, 2017

Forward résumé and cover letter by email to hiring@ccochousing.org quoting the job title in the subject line. Your cover letter should specifically address how you meet the education, experience, competencies and skills listed in the job description.

Interviews will take place on June 5 and 6.

This is a Regular (full-time, ongoing) position. 

Responsibilities:

(This is not an exhaustive list)

1. Performs front desk reception duties and provides basic tenant service by:

2. Provides support to the Corporate Services Supervisor, Executive Director and other departments by:

3. Supports good general functioning of the office workplace by:

4. Performs such other duties as may from time to time be assigned by the Corporate Services Supervisor or Executive Director.

This position supports the work of Centretown Citizens Ottawa Corporation, Centretown Citizens Housing Co-operative and Cahdco (Centretown Affordable Housing Development Corporation).

Education/Experience

Additional Competencies/Skills:

Summary of Benefits and Eligibility

Vacation Allowance earned at 1.25 to 2.667 days/month
Sick Leave earned at 1.25 days/month (15 days/year)
Discretionary Leave earned at 0.1667 days/month (2 days/year)
Other leave with pay (birthday, jury, etc.) eligible
EI Sub-Plan – compassionate leave top up after one year of employment as a regular employee (up to 8 wks)
EI Sub-Plan – medical/parental leave top up after one year of employment as a regular employee
Group Insurance (Long term disability/drug plan ) after 6 months
Supplementary Medical Plan (dental /eyewear) after initial probation or 6 months
EAP – Employee Assistance Plan after initial probation or 6 months
OMERS Pension mandatory for all regular employees